Terms of Service

1. The Service

SignalSnitch is an educational platform for studying social media sentiment in financial markets. We do not scrape social platforms ourselves. We obtain publicly-available social-media content (e.g., posts referencing publicly-listed accounts on Twitter/X and similar services) through third-party data providers and aggregators that collect and license that content to us. We apply LLM analysis to the data we receive to extract patterns, and surface aggregated metrics — accuracy, consensus, trends — to authenticated users. Free, Pro, and Elite tiers grant different feature access and quotas.

2. Educational use only — no financial advice

Nothing on SignalSnitch constitutes investment advice, financial advice, a recommendation, or a solicitation to buy or sell any security, derivative, cryptocurrency, or other instrument. Sentiment data, accuracy stats, consensus signals, and historical performance metrics are provided for educational and informational purposes only.

You are solely responsible for your own financial decisions. Trading and investing involve substantial risk of loss. Consult a licensed financial advisor before making any investment decision.

3. Eligibility and account

You must be at least 18 years old (or the age of majority in your jurisdiction). You agree to provide accurate registration information and to keep your credentials confidential. You're responsible for all activity on your account. Notify us immediately at [email protected] if you suspect unauthorized access.

We support optional two-factor authentication; we strongly recommend enabling it.

4. Subscriptions, auto-renewal, and cancellation

4.1 Plans

Pro and Elite are paid subscriptions billed monthly or annually at the price shown at checkout. Pricing may be updated with at least 30 days' notice for existing subscribers; legacy "early bird" pricing remains as described at the time of purchase.

4.2 Auto-renewal

Subscriptions renew automatically at the end of each billing period until cancelled. By subscribing, you authorize us (via Stripe) to charge your payment method at each renewal.

4.3 Cancellation

You can cancel any time from your billing settings or via the Stripe customer portal. Cancellation stops future renewals; you keep access through the end of the current paid period.

4.4 Refunds — all sales are final

All sales are final. Subscription fees — monthly, annual, and early-bird — are non-refundable, including for partial billing periods and unused time, except where a refund is required by applicable law. Cancelling stops future renewals only; you keep access through the end of the period you have already paid for, and the remainder is not refunded as cash. If you believe a charge was a genuine mistake (for example, a duplicate charge), email [email protected] within 30 days and we will review it.

5. Free trials, credits, and discount codes

Free-month credits and discount codes redeem at checkout. Credits are non-transferable, non-refundable, and have no cash value. Once a credit is applied to a subscription, it's consumed even if you later cancel. Codes may have per-user limits, expiration dates, or eligibility restrictions disclosed at issuance.

6. Acceptable use

You agree not to:

• Scrape, mirror, or resell SignalSnitch data;
• Reverse-engineer, decompile, or attempt to extract the source code or models;
• Use the Service to harass, defame, or harm others, or to manipulate financial markets;
• Circumvent rate limits, plan quotas, or paywalls;
• Use automated tools to access the Service except via documented APIs (Elite only);
• Submit content that is illegal, infringing, or violates a third party's rights.

7. User content

You retain ownership of content you create on SignalSnitch (watchlists, follows, preferences, feedback). You grant us a limited license to host and display this content as needed to operate the Service.

8. Intellectual property

The Service, including its software, design, copy, and aggregated analytics, is owned by SignalSnitch and protected by intellectual property laws. We grant you a personal, non-exclusive, non-transferable license to access the Service in accordance with these Terms.

If a dataset is explicitly named with a separate license, that displayed license applies only to that named dataset and replaces this default license for that dataset.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT SENTIMENT/PATTERN ANALYSIS WILL BE ACCURATE.

Specifically, signals on the platform — tickers, BUY/SELL direction, confidence labels — are produced by large language models reading social-media posts. These models can hallucinate and misclassify. See our AI Accuracy Disclosure for the measured error rate, the failure modes we've observed in production, the safeguards we run, and how to report mistakes.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SIGNALSNITCH AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING TRADING LOSSES, MISSED GAINS, LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION. OUR AGGREGATE LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) FEES YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM, OR (B) USD $100.

11. Indemnification

You agree to indemnify and hold harmless SignalSnitch from any claim, loss, or expense (including reasonable attorneys' fees) arising from your use of the Service, your content, or your breach of these Terms.

12. Termination

We may suspend or terminate your account if you violate these Terms or use the Service in a way that risks harm to other users or to the Service. You can terminate your account at any time from your dashboard. Sections 7–11, 13, and 14 survive termination.

13. Governing law, binding arbitration, and class-action waiver

13.1 Governing law

These Terms are governed by the laws of the State of California, USA, without regard to its conflict-of-laws principles.

13.2 Binding arbitration

Please read this carefully — it affects how disputes are resolved. Except for the matters in §13.5, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration administered by JAMS under its rules then in effect, rather than in court. The arbitration will be seated in San Francisco County, California, and may proceed by phone, video, or written submissions where the rules allow. Judgment on the award may be entered in any court of competent jurisdiction. You and we each give up the right to a trial by jury.

13.3 Class-action waiver

Disputes will be resolved only on an individual basis. You and we each waive any right to bring or participate in a class, collective, consolidated, or representative action. The arbitrator may not consolidate more than one person's claims and may not preside over any class or representative proceeding. If this class-action waiver is found unenforceable as to a particular claim, only that claim will be severed and may proceed in court.

13.4 30-day opt-out

You can opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing [email protected] from your account email with the words "arbitration opt-out". Opting out does not affect any other part of these Terms.

13.5 Exceptions

Either party may instead bring an individual claim in small-claims court, or ask a court for an injunction to protect intellectual property or stop unauthorized access to the Service. Nothing here waives any right you have that cannot be waived under applicable law.

14. Changes

We may update these Terms. Material changes will be communicated by email or in-product notice with at least 14 days' notice; minor changes (typos, clarifications) take effect immediately. Continued use after the effective date constitutes acceptance.

15. Contact

Questions: [email protected].